Episodios de Behave And Design
13 episodios · del más reciente al más antiguo
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3.2 What Happens Next: Why Communication Is Part of the Service
Twenty minutes after we landed in Copenhagen, I got a notification: our next flight was cancelled. That was all it said. The airline, SAS, found us a new flight and looked after…
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3.1 Why Nobody's Talking About How Agents Behave
Everyone's talking about what AI agents can do. Almost nobody's talking about how they should behave once they're actually inside an organization, and Gartner predicts 40% of…
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2.3 Designing for HandOffs
In Part 1, we explored how context dies at organizational handoffs. Now we ask: why does this keep happening? This episode examines the root causes behind handoff failures: the…
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2.2 Where Context Dies
Why do organizations struggle with consistency even when everyone knows what to do? The answer often lies in the handoffs—those critical moments where context disappears between…
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2.1 Consistency Is a System Outcome, Not a People Problem
Inconsistent behavior in organizations isn't a discipline problem—it's a design problem. When employees create workarounds, bypass official processes, or behave "non-compliantly,"…
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1.7 Systems Over Willpower: When Movement Creates Motivation
Why do some people consistently create, while others wait for motivation to strike? In this episode, we flip the script on willpower and uncover why action sparks motivation—not…
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1.6 Hidden Forces Behind Decision-Making
Why do we pick the “popular” option, stick with sunk costs, or feel swayed by the first number we hear? In this episode, we uncover the hidden forces, social proof, anchoring, the…
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1.5 Feedback Loops & Course-Correction
What if the real secret to growth isn’t more effort, but smarter feedback loops? In this episode, we unpack how timing shapes learning, why “too much” or “too little” feedback can…
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1.4 Leverage Points: Why Most Change Efforts Fail
Have you ever noticed how some tiny changes create massive ripple effects while enormous efforts barely move the needle? In this episode, I explore Donella Meadows' framework of…
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1.3 The Journey Mapping Framework - The Missing Layer
Why do we struggle with routines even when we know what to do? In this episode, Daniel shares a personal discovery that transformed his approach to journey mapping. While mapping…
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1.2 Why We're Design Geniuses at Work But Chaos at Home
Ever notice how you can solve complex problems at work with frameworks and strategic thinking, then go home and have the same recurring argument with your partner for the…
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1.1 Finding Your Emotional Compass
What if your emotions aren't random chaos, but actually sophisticated navigation data you haven't learned to read yet? We will explore how to build an emotional compass that…
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Introducing Behave and Design: Where Psychology Meets Design | Trailer
What if design could transform more than just products, what if it could transform people life? Starting September 2025, Behave and Design explores this question twice weekly…