2.3 Designing for HandOffs

In Part 1, we explored how context dies at organizational handoffs. Now we ask: why does this keep happening? This episode examines the root causes behind handoff failures: the design assumptions that create invisible barriers, the structural choices that determine what information survives, and why making integration work visible is critical to system coherence. You'll walk away with diagnostic questions to identify handoff problems in your own organization and design principles for creating systems that preserve context across boundaries. Part 2 of 2 | Season 2: Designing for Consistency in Complex Systems