3.1 Why Nobody's Talking About How Agents Behave

Everyone's talking about what AI agents can do. Almost nobody's talking about how they should behave once they're actually inside an organization, and Gartner predicts 40% of agentic AI projects will be canceled by 2027. In this episode, I open Season 3 of Behave & Design by naming a gap I couldn't find anyone else covering: the space between agent capability and agent behavior. Most organizations rolling out AI agents have a capability roadmap and no behavioral one, no answer for how the agent should act, handle data, or earn trust from the people working alongside it. This is the flagship thread for the season: not what agents can do, but how they land with the humans around them.