Wait No More: Improving government services for better citizen experience

Government transactions like requesting a birth certificate, registering a property, or opening a business, are how citizens and companies connect with the government. Efficient government transactions enhance the business climate, citizen perception of government and access to crucial public programs and services. In the Caribbean, however, government transactions are often headaches. On average, they take more than 4 hours to complete, and more than 30% of transactions require 3 or more visits to public offices. Angela Reyes, Digital Government Consultant, IDB, and Benjamin Roseth, Modernization of the State Specialist, IDB, discuss these issues and the solutions with Golda Lee Bruce, Development Storyteller and Communications Coordinator. IDB. Want to know more about this subject, please visit: https://blogs.iadb.org/caribbean-dev-trends/en/wait-no-more-improving-government-services-in-the-caribbean/ https://publications.iadb.org/en/wait-no-more-citizens-red-tape-and-digital-government-caribbean-edition Explore more content from our work in the Caribbean region. https://devtrends.iadb.org/en