{"slug":"behave-and-design","title":"Behave And Design","author":"Daniel Irala","publisher":"Daniel Irala","description":"\"Behave and Design es un podcast que explora cómo el diseño puede transformar tu vida y tu trabajo mediante ideas prácticas y diseño conductual. En cada episodio, descubrirás herramientas aplicables de inmediato y ejemplos reales que te inspirarán a actuar. Únete a esta comunidad y aprende a impulsar tu crecimiento personal y profesional de forma estratégica y creativa. Desde la optimización de procesos hasta servicios innovadores, cada lección te guiará paso a paso hacia un futuro mejor. Explorando cómo el comportamiento, el diseño y la estrategia moldean nuestro futuro y vida cotidiana.","language":"es","country_code":null,"country":null,"categories":[{"name":"Arte","slug":"arte"},{"name":"Cultura","slug":"cultura"}],"explicit":false,"image_url":"https://d3t3ozftmdmh3i.cloudfront.net/staging/podcast_uploaded_nologo/42705048/42705048-1736614273318-5aba1cccafe0b.jpg","feed_url":"https://anchor.fm/s/ff2351e0/podcast/rss","website_url":"https://podcasters.spotify.com/pod/show/daniel-irala9","activity_status":"ACTIVE","activity_label":"Activo","episode_count":13,"first_episode_date":"2025-09-05","last_episode_date":"2026-10-04","episodes_per_week":0.213,"episodes_per_month":0.915,"median_duration_seconds":933,"index_score":null,"audience":{},"rankings":[],"listen_on":{"spotify":"https://podcasters.spotify.com/pod/show/daniel-irala9","ivoox":"https://www.ivoox.com/podcast-behave-and-design_sq_f12537937_1.html"},"social":{},"verified":false,"links_from_creator":[],"community":{"rating_average":null,"rating_count":0,"likes":0,"saved_in_libraries":0,"reviews":0,"reviews_url":"https://escuchario.semeescucha.es/podcast/behave-and-design/opiniones"},"people":[{"name":"Daniel Irala","role":"author"}],"latest_episodes":[{"id":10121923,"title":"3.2 What Happens Next: Why Communication Is Part of the Service","published":"2026-10-04T06:00:00+00:00","duration_seconds":835,"season":3,"number":2,"summary":"Twenty minutes after we landed in Copenhagen, I got a notification: our next flight was cancelled. That was all it said. The airline, SAS, found us a new flight and looked after us for the night. What we could not get was the answer to one question: what happens next? I use that trip as a case to look at the day a service breaks. I go through three moments (a notification, a customer service…","audio_url":"https://anchor.fm/s/ff2351e0/podcast/play/126746405/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2026-9-3%2F433238301-44100-2-e16f8844a699b.m4a","url":"https://escuchario.semeescucha.es/podcast/behave-and-design/episodio/10121923-3-2-what-happens-next-why-communication-is-part-of-the-service"},{"id":10121924,"title":"3.1 Why Nobody's Talking About How Agents Behave","published":"2026-09-21T06:00:00+00:00","duration_seconds":865,"season":3,"number":1,"summary":"Everyone's talking about what AI agents can do. Almost nobody's talking about how they should behave once they're actually inside an organization, and Gartner predicts 40% of agentic AI projects will be canceled by 2027. In this episode, I open Season 3 of Behave & Design by naming a gap I couldn't find anyone else covering: the space between agent capability and agent behavior. Most…","audio_url":"https://anchor.fm/s/ff2351e0/podcast/play/125583148/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2026-8-11%2F431683524-44100-2-3646cb502055b.m4a","url":"https://escuchario.semeescucha.es/podcast/behave-and-design/episodio/10121924-3-1-why-nobody-s-talking-about-how-agents-behave"},{"id":10121925,"title":"2.3 Designing for HandOffs","published":"2026-02-23T05:00:00+00:00","duration_seconds":984,"season":2,"number":3,"summary":"In Part 1, we explored how context dies at organizational handoffs. Now we ask: why does this keep happening? This episode examines the root causes behind handoff failures: the design assumptions that create invisible barriers, the structural choices that determine what information survives, and why making integration work visible is critical to system coherence. You'll walk away with diagnostic…","audio_url":"https://anchor.fm/s/ff2351e0/podcast/play/115112195/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2026-1-6%2F417578318-44100-2-828d672a080df.m4a","url":"https://escuchario.semeescucha.es/podcast/behave-and-design/episodio/10121925-2-3-designing-for-handoffs"},{"id":10121926,"title":"2.2 Where Context Dies","published":"2026-02-16T06:00:00+00:00","duration_seconds":837,"season":2,"number":2,"summary":"Why do organizations struggle with consistency even when everyone knows what to do? The answer often lies in the handoffs—those critical moments where context disappears between systems, teams, and people. In this episode, we explore the handoff problem across three scales: system-level design assumptions, organizational structure, and interpersonal transitions. You'll discover why information…","audio_url":"https://anchor.fm/s/ff2351e0/podcast/play/115111705/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2026-1-6%2F417577709-44100-2-2755645c4b18b.m4a","url":"https://escuchario.semeescucha.es/podcast/behave-and-design/episodio/10121926-2-2-where-context-dies"},{"id":10121927,"title":"2.1 Consistency Is a System Outcome, Not a People Problem","published":"2026-02-09T07:00:00+00:00","duration_seconds":779,"season":2,"number":1,"summary":"Inconsistent behavior in organizations isn't a discipline problem—it's a design problem. When employees create workarounds, bypass official processes, or behave \"non-compliantly,\" they're often responding rationally to systems that make the wrong path easier than the right one. In this foundational episode of Season 2, Senior UX Researcher Daniel explores why consistency emerges from system…","audio_url":"https://anchor.fm/s/ff2351e0/podcast/play/114633365/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2026-0-27%2F416939931-44100-2-1f709069756b9.m4a","url":"https://escuchario.semeescucha.es/podcast/behave-and-design/episodio/10121927-2-1-consistency-is-a-system-outcome-not-a-people-problem"},{"id":10121928,"title":"1.7 Systems Over Willpower: When Movement Creates Motivation","published":"2025-10-06T06:00:00+00:00","duration_seconds":1336,"season":1,"number":7,"summary":"Why do some people consistently create, while others wait for motivation to strike? In this episode, we flip the script on willpower and uncover why action sparks motivation—not the other way around. Drawing from behavioral science, systems thinking, and real-world examples—from Olympic athletes to public transit and grocery store design—we explore how structure beats self-control every time…","audio_url":"https://anchor.fm/s/ff2351e0/podcast/play/109204029/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2025-9-4%2F408651410-44100-2-e1f0e70acbf85.m4a","url":"https://escuchario.semeescucha.es/podcast/behave-and-design/episodio/10121928-1-7-systems-over-willpower-when-movement-creates-motivation"},{"id":10121929,"title":"1.6 Hidden Forces Behind Decision-Making","published":"2025-10-02T06:00:00+00:00","duration_seconds":930,"season":1,"number":6,"summary":"Why do we pick the “popular” option, stick with sunk costs, or feel swayed by the first number we hear? In this episode, we uncover the hidden forces, social proof, anchoring, the decoy effect, and loss aversion that shape our choices more than we realize. From pricing tricks to team decisions, these biases are everywhere. Spotting them doesn’t make us immune, but it does give us a pause, and in…","audio_url":"https://anchor.fm/s/ff2351e0/podcast/play/108965391/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2025-8-29%2F408340358-44100-2-475e5545e8fb.m4a","url":"https://escuchario.semeescucha.es/podcast/behave-and-design/episodio/10121929-1-6-hidden-forces-behind-decision-making"},{"id":10121930,"title":"1.5 Feedback Loops & Course-Correction","published":"2025-09-29T14:07:42+00:00","duration_seconds":1209,"season":1,"number":5,"summary":"What if the real secret to growth isn’t more effort, but smarter feedback loops? In this episode, we unpack how timing shapes learning, why “too much” or “too little” feedback can backfire, and how to build flexible systems that keep you improving even when life gets messy. From neuroscience insights to the After-Action Review method, you’ll discover practical ways to turn surprises into data…","audio_url":"https://anchor.fm/s/ff2351e0/podcast/play/108965136/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2025-8-29%2F408340012-44100-2-f7921169220d1.m4a","url":"https://escuchario.semeescucha.es/podcast/behave-and-design/episodio/10121930-1-5-feedback-loops-course-correction"},{"id":10121931,"title":"1.4 Leverage Points: Why Most Change Efforts Fail","published":"2025-09-25T05:30:00+00:00","duration_seconds":1141,"season":1,"number":4,"summary":"Have you ever noticed how some tiny changes create massive ripple effects while enormous efforts barely move the needle? In this episode, I explore Donella Meadows' framework of leverage points - those hidden places in systems where small shifts create massive change. As a Senior UX Researcher and service designer, I keep seeing this pattern: we pour resources into visible improvements (new…","audio_url":"https://anchor.fm/s/ff2351e0/podcast/play/107603099/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2025-7-31%2F406607364-44100-2-537dfaa040599.m4a","url":"https://escuchario.semeescucha.es/podcast/behave-and-design/episodio/10121931-1-4-leverage-points-why-most-change-efforts-fail"},{"id":10121932,"title":"1.3 The Journey Mapping Framework - The Missing Layer","published":"2025-09-22T05:00:00+00:00","duration_seconds":933,"season":1,"number":3,"summary":"Why do we struggle with routines even when we know what to do? In this episode, Daniel shares a personal discovery that transformed his approach to journey mapping. While mapping his chaotic morning routine, he uncovered a third, invisible layer that most journey maps miss: cognitive load. 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